Purchase Terms & Conditions

1. Payment Policy

• Payment is required before coaching services begin.
• Full payment or the first approved installment must be received no later than two (2) calendar days before your first scheduled coaching session.
• If payment has not been received by that time, your first session may be postponed until payment is complete.
• Installment payments must be made according to the payment schedule selected at checkout.
• Coaching services may be suspended if scheduled payments are not received.

2. Coaching Agreement

Before coaching begins, all clients are required to electronically sign the Own the CHAIR™ Coaching Agreement. This agreement outlines the coaching relationship, confidentiality, expectations, and responsibilities of both coach and client.

3. Scheduling

• After completing your purchase, you will receive access to your private client onboarding portal.
• You will be able to sign your Coaching Agreement, complete your intake questionnaire, and schedule your first coaching session.
• Coaching sessions are scheduled by appointment only.

4. Cancellation & Rescheduling Policy

• Please provide at least 24 hours' notice if you need to cancel or reschedule a coaching session.
• Sessions canceled with less than 24 hours' notice, missed without notice, or where the client arrives more than 15 minutes late may be considered a completed session.
• Emergency situations will be reviewed on a case-by-case basis.

5. Session Expiration

• Single coaching sessions must be used within 90 days of purchase.
• 6-Week Coaching Sprint programs should be completed within 10 weeks.
• 4-Month Coaching Engagements should be completed within 5 months.
• Unused sessions expire after the applicable completion period unless otherwise agreed in writing.

6. Refund Policy

• All coaching purchases are final.
• No refunds are provided for completed sessions, partially completed coaching engagements, missed sessions, or unused sessions after expiration.
• If Own the CHAIR™ must cancel a scheduled session, you will be offered a rescheduled appointment at no additional cost.

7. Technology Requirements

Clients are responsible for having a reliable internet connection, a private meeting space, and access to Zoom (or another agreed-upon meeting platform) for virtual coaching sessions.

8. Questions

If you have questions about these Purchase Terms & Conditions before purchasing, please contact Own the CHAIR™ before completing your enrollment.